FAQ's

CARING FOR YOUR JEWELLERY

Please follow these easy-care instructions:

  • Always store your JOSS piece in the special red pouch
  • To clean or restore the high polish finish, use warm soapy water or a silver cleaning cloth
  • Do NOT use abrasives to clean

 

PACKAGING

Depending on the piece, your jewellery will be packaged in either a JOSS branded gift box with magnetic close or pouch. Both are perfect for gift giving and convey the essence of JOSS "celebrate life".

 

PAYMENTS
We accept all major credit cards (Visa, MasterCard, American Express), and all transactions are run securely through PayPal. You will receive a confirmation of your order via email with the total dollar amount (including any applicable taxes and shipping & handling).

All prices are listed and charged in New Zealand dollars. If applicable, the exact exchange rate you will pay is determined by the bank that has issued your credit card.  In general, it will match very closely with the going exchange rate. Xe.com features a quick, easy, & free foreign exchange rate calculation using up-to-the-minute exchange rates.

 

RETURNS & REPAIRS

Your satisfaction is very important. All jewellery is created with care by hand. If for some reason you are not fully satisfied, please follow the following instructions. Any purchases made online must be returned directly to Joss.

We are unable to accept any returns for items bought in a retail store. We will accept returns postmarked within 14 days of receiving shipment for credit only, less shipping costs. We do not accept returns after 14 days. All sales are final on customized and discounted items.

For all repair inquiries, please email joss@joss8.com

We will make reasonable repairs on items for up to 1 year after date of purchase. Joss reserves the right to deny unreasonable repairs, returns, and exchanges.

 

RETURNS & REPAIRS – SHIPPING

To return merchandise please send all items to Joss Design PO Box 522, Kumeu, Auckland, New Zealand 0841. For your protection, please use a well-padded box or envelope and a traceable carrier. We cannot be responsible for items that are lost or damaged during return shipping. All costs related to return shipping are paid by the customer.